Your purchase. Your protection.

Every dealer on dailoro is carefully vetted and verified in advance. Only commercial partners who meet our standards gain access to the platform. All dailoro dealers contractually commit to listing only verified originals and bear responsibility for the authenticity of their offers. For extra peace of mind, you can always add our optional authenticity check.

Your payment is not forwarded immediately, but is safely held by our service provider for 14 days. The payout only takes place once the watch has arrived and you have had time to assure yourself of its quality. This way you buy with zero risk.

Your satisfaction comes first at dailoro. Should a timepiece not meet your expectations, you can easily make use of your 14-day right of withdrawal. The return process follows three simple steps:

1. Registration: Inform the specialist dealer of your withdrawal within the 14-day period (easiest directly via your dailoro account).
2. Shipping & tracking: Send the watch back to the dealer in its unworn original condition, securely packed in box and outer packaging, together with all included accessories, as an insured parcel. Very important: add the tracking number to your order overview in your dailoro account right after, so the system can register the return for you.
3. Refund: As soon as the dealer has received and briefly verified the condition of the watch, your money is refunded securely and promptly to your chosen payment method via our payment service provider.

Should there ever be a disagreement about the condition, dailoro steps in as a neutral mediator to find a fair solution for both sides.

Should the watch not match its listing description upon arrival, please contact us immediately. We take every such case seriously and support you in finding a fair solution together with the dealer. Your payment remains protected through our security checkout for as long as the case is open.

Yes, it's easy! Many of our dealers offer the "In-store pickup" (Click & Collect) option, which you can conveniently select at checkout. This way, you can inspect your desired model in person before buying and get to know the dealer directly in their store.

Delivery time depends on the respective dealer and is shown transparently in the listing. Most dealers ship within one to three business days.

Yes. Although all our dealers are verified, you can add an additional authenticity check by our own watch experts, independent of the selling dealer. Billing for this service is handled separately through dailoro.

You have two options:

• Digital check* (€75): Expert visual analysis based on image material. Includes a detailed analysis of photos and, where applicable, videos of the watch, a provenance check, and the request and review of additional dealer data.
• Physical inspection (€150 + shipping): Expert visual and functional inspection on site. Experienced watch experts inspect the watch at our verification centre for authenticity, condition, and functionality.

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